Terms And Conditions
CHOOSING YOUR HOLIDAY
The Travel Bureau is a member of ABTA, and is licensed by the Civil Aviation Authority. All monies paid by you for the air holiday package shown (or flights if appropriate) are ATOL protected by the Civil Aviation Authority (CAA). Our ATOL number is 3368. If your package does not include flights. Financial protection is by ABTA and not the CAA under the ATOL scheme.
Book with Confidence. We are a member of ABTA which means you
have the benefit of ABTA's assistance and Code of Conduct. We
provide financial protection for your money when you a buy a
package holiday. If you buy other travel arrangements such as
accommodation only this protection doesn't apply.
We will accept liability for matters which arise as a direct result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts of omissions by our employees or agents. Further we will accept liability for any negligent act or omission of our suppliers whilst they are acting with a scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us, including any claim involving death, personal injury or illness. In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions. It is important to note that travel with a particular carrier will be subject to the conditions of carriage of that carrier, some of which may limit or exclude liability. Operational decisions may be taken by various carriers resulting in delays, diversions or rescheduling. The Travel Bureau has no control over such decisions, and is therefore unable to accept responsibility for them.
YOUR FINANCIAL PROTECTION
"Your Financial Prtection. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong"
"We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay and money outstanding to be paid by you under your contract to that alternative ATOL holder. However you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim undeer the ATOL scheme (or your credit card issuer where applicable)."
"If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent. You also agree that any such claim may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
BOOKING YOUR HOLIDAY
When you wish to confirm a holiday booking you must sign a booking form and pay a deposit. A minimum of £100.00 per adult and per child non-refundable deposit will be required upon confirmation of the booking. Furthermore due to the complex nature of many of the itineraries that The Travel Bureau provide a number of external suppliers provide services and packages for which separate and additional deposits apply. In these instances you will be advised of the necessary deposits at the time of booking and The Travel Bureau's own deposit will be non-refundable at £100.00 per person plus the relevant suppliers deposit/charge if applicable. A contract exits as soon as we issue our confirmation invoice. Alterations made by you after a confirmed booking has been made will incur a charge of £20.00 per person or more depending upon the nature of the change.
When you sign the booking form you are confirming that you understand and have accepted our Important Holiday Information / Booking Conditions that form the basis of any contract between The Travel Bureau and yourselves, which is subject to the English law and the exclusive jurisdiction of the English Courts. When booking, if you wish to make a modification to a holiday shown in our brochure we will try to assist. Should you wish to extend you holiday making your own private arrangements, this can usually be done subject to an administrative charge of £25.00 per person.
MAKING CHANGES TO YOUR HOLIDAY CONTRACT
Your contract is with The Travel Bureau . Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices. The booking is not accepted until the date shown on the invoice, which will be sent to you. It is only then that a contract exists between you and us.
PRICES & SURCHARGE
All prices quoted on our tour sheets are calculated on the following basis:
Scheduled air fares as known at October 2012 and rates of exchange as known at October 2012. Australian 1.5, United States Dollar 1.58. Other currencies used are Euro 1.2. The price of your holiday is subject to surcharges on the following items: Governmental action/currency/aircraft fuel/
overflying charges/ airport charges and increases in scheduled airfares. Even in this case we will absorb an amount equivalent to 2% of the price, which excludes insurance premiums, and any amendment charges. Only amount in excess of this 2% will be surcharged but where a surcharge is payable there will not be any administration or commission charges made.
If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.
This clause will apply to your booking to the extent that it is allowed by a change to the Surcharge provisions of the Package Travel Regulations 1992.
The price of your travel arrangements is subject to surcharges on the following items for increases in transportation costs e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator/organiser, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations.
Where a surcharge is payable there will, in addition, be an administration charge of £1 together with an amount to cover agents commission. If the surcharge amounts to more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.
PAYING FOR YOUR HOLIDAY
Any balance paid by credit card will incur an additional 2.0% charge.
No charges applied to balances paid by cheque or debit card.
Any payment made by you to an agent in respect of a contract with us is held by the agent on our behalf at all times. Balance is due 12 weeks prior to departure.
CANCELLATIONS AND ALTERATIONS BY US
Occasionally a change may be necessary, and we reserve the right to make these. Although your confirmation will show latest route timings these will not be confirmed until despatch of tickets and may change after this due to circumstances beyond our control. Usually only minor changes are made to arrangements which are not obliged to advise and for which no compensation or refund is due. However, if major changes are made, as defined in the next paragraph, we will advise you as soon as we are in the position to do so and you have a number of options available to you subject to [2.5].
Major changes - Changes of UK airport (excluding London airports), seaports, stations (excluding London stations), time of departure more than 12 hours, accommodation of a lower official classification, cancellation of holiday.
Minor changes - these include change of flight time by less than 12 hours, routings, aircraft type or overseas arrival airports/seaports/rail stations, and any other change not specified in paragraph [2.2] above.
If we alter your booking in any way which amounts to a major change as defined above, or if we cancel the original booking within 61days of the scheduled departure you will be free to:
Accept the new holiday arrangements offered by us, or Cancel your holiday with us altogether and receive a full refund of all monies paid. You must notify us of your choice within 7 days of our offer of the alternative holiday's arrangements. If you fail to do so we will assume that you have chosen to accept the alternative holiday offered. Whichever option you choose you will be entitled to compensation as outlined in the table below, subject to [2.4]
Compensation per person
More than 60 days Nil
60 - 42 days: £10.00
41 - 28 days £20.00
27 - 15 days £30.00
14 - 0 days £50.00
Compensation payments or refunds will not be made where the changes are caused by situations under the heading force majeure, such as war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural disasters, epidemic, health risks, fire, technical problems to transport, closure or congestion of airports, stations or ports, cancellations or changes of schedules by carriers ceasing to operate due to adverse weather conditions or other reasons and similar events outside our control or where we cancel because you have failed to pay the balance of your holiday cost.
IF WE CANCEL YOUR HOLIDAY
We reserve the right in any circumstances to cancel your holiday for any reason. However we will not cancel your holiday within 61 days of departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you:-
A full refund of all monies paid.
Plus major change compensation as detailed.
Flight delays do occasionally occur. In this event the airline concerned may provide refreshments and if, necessary, overnight accommodation depending on the expected length of delay, and time of day and the airport in question. This does not apply to Rail or Ferry reservations whereby no liability is accepted.
CONDITIONS OF CARRIAGE
When you travel by air, rail or ship, carriage conditions of that carrier apply. Conditions are often the subject of international agreements between countries.
WHILST ON HOLIDAY
If you have a cause for complaint whilst on holiday, you must bring it to the attention of the Tour Escort / Hotel (if unescorted), who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. We regret we cannot accept any liability in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph. If you have reason to complain and fail to make this know to the tour escort/or hotel the this may reduce your rights under this contract.
ON YOUR RETURN
If a problem remains unresolved during your holiday, you should make a complaint in writing to The Travel Bureau within a reasonable period of time upon your return.
DEALING WITH COMPLAINTS
We certainly hope that we can settle any holiday complaint amicably, however should this not prove to be the case you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £5000 per person or £25000 per booking form, or to claims which are solely or mainly in respect of physical injury or illness, or the consequences of such injury or illness, although claims which include an element of minor injury or illness can be considered subject to a limit of £1000 per person, within the above amounts An application for arbitration must be made within nine months of the date of return from the holiday, but in special circumstances it may still be offered outside the period. Details may be obtained from ABTA.
PERSONAL INJURY CLAIMS
(UNCONNECTED WITH ARRANGEMENTS MADE BY US)
Should you or any member of your party suffer illness, personal injury or death through any misadventure during your holiday arising out of an activity which does not form part of your holiday arrangements provided by The Travel Bureau, we will, in our reasonable discretion, offer you advice, guidance and assistance. This may include a contribution towards your initial legal costs of making a claim against the offending party. Any contribution made by us will be limited to £5000 per booking form. Any request for assistance must be made within 90 days from the date of the misadventure in question. If you are able to make recovery of these costs whether from the third party or from a policy of insurance you may be asked to refund our outlay.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disability, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.
MAKING CHANGES BEFORE DEPARTURE
If you want to change any part of your holiday arrangements after the balance invoices has been issued, this can be done, (up to 42 days prior to your departure) for a charge of £25.00 per booking, subject to availability and any extra cost incurred. If you want to make any changes within 42 days of your departure date than these will be treated as a cancellation charge of the original booking, and cancellation charges will apply.
CHANGES MADE BY YOU WHILST ON HOLIDAY
Any deviation to the main itinerary is done so at your own expense.
If you or anyone on your holiday booking decides to cancel the holiday we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. Once the holiday has commenced, no refund will be made, in addition to the above cancellation fee, the full insurance premium is also payable in the event of cancellation. We strongly recommend that you take out full insurance.
The following scale of charges will be payable depending on when the notification of cancellation is received.
Prior to 42 days deposit forfeited
29-42 days 50% of holiday cost
15-28 days 60% of holiday cost
07-14 days 90% of holiday cost
0-06 days Total Cost
In addition to the applicable non-refundable deposit, and once full payment has been received additional possible airline/hotel/rail cancellation charges from £30.00 to no refund per person depending on the airline and the type of fare used, hotel conditions and rail conditions, plus the total insurance premium if applicable.
No refund is due for administrative charges, postal charges, amendment fees, visa processing charge, credit card payment supplements, booking fees.
Cancellation charges for booking involving hotel accommodation
or car hire will incur and additional minimum charge of £25.00 to
no refund per person.
Travel Insurance must be taken out against the necessity to cancel your arrangements, and we strongly recommend that you do so. If you are unable to travel please ensure that your booking is cancelled to avoid any additional charges. Cancellations must be notified in writing, verbal cancellation is not acceptable.
TRANSPORT CARRIER TYPES
We will not always quote aircraft, rail & ferry types on your
confirmation. Cancellation by you for a change of carrier or aircraft type will incur the usual cancellation charges.
The Travel Bureau is bonded by ABTA, V6082 and Civil Aviation Authority, ATOL 3368 and is a trading name of D&YM Walters.
It is important that you have insurance cover and that it is adequate for your needs. Please check carefully to ensure that it provides an equal or higher level of cover. No liability will be accepted for any clients travelling without adequate travel insurance.
Standards can vary between hotels of the same class in different
countries, and even in the same country. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
Please note the type of single room allocated is usually decided upon arrival at the hotel. Single rooms that sleep only one person may often be less well-appointed and small even though a supplement is payable.
On touring holidays single rooms can not always be guaranteed. Supplements paid will be refunded if a single room previously
confirmed was not available on arrival at the hotel.
TWIN/ DOUBLE ROOMS
The definition of twin and double rooms can vary from country to
country. A twin may be defined as 2 separate mattresses in a double frame. Unless stated by you that separate beds are necessary, we
must advise that we have no control over the type of accommodation provided.
You must advise us at the time of booking if you have a health problem or any special needs. If asked you must at your own expense provide The Travel Bureau with such doctors' letters or other documents. An appropriate medical form will be sent to you for completion after notification to us.
The Travel Bureau is happy to give you advice that will meet your requirements. Many destinations lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this. An appropriate medical form will be sent to you for this purpose.
Virtually all countries have public holidays, religious or otherwise. We suggest that you take this in to consideration when selecting your tour. Every effort has been made to avoid public holidays, however as our tours are prepared several months ahead it is not always possible to be accurate with forthcoming dates.
The flight routings used in connection with our holidays may be used on special fares, which do not necessarily take the most direct route. Some itineraries require a change of aircraft enroute. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for re-fuelling or to let passengers on and/or off.
Airlines reserve the right to re-schedule their service and we will advise you of this.
If a major change is unacceptable it may be possible to obtain a refund, alternatively other option may be available which could be at additional cost to you.
Airlines are subject to air traffic control, weather conditions and the need for maintenance, there can be no guarantee that flights will depart or arrive at the times stipulated on the booking confirmation/itinerary.
It may be possible to upgrade your flight. Prices are available on request.
SMOKING & NON SMOKING
All flights and Rail reservations are non-smoking. Rail reservations are requested in non-smoking. We cannot guarantee seats will be facing or back to the direction of travel, as many trains reverse during their journey.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.
Carriers occasionally may change the type of aircraft/train/ferry used on a particular journey without advanced warning. Minor timing changes may also occur, which you should check carefully when received.
British citizens will require a full 10 year British Passport.
We are only in the position to advise on the passport and visa requirements for British citizens. Holders of other passports, including British Subjects, should check the requirements with the relevant embassy. Where Visas are required we will advise
Advance Passenger Information is required by most airlines, information required is full names as shown in passport, Passport number, issuer and expiry date.
The term The Travel Bureau or 'us' or 'we' refers to the owner of the website whose registered office is The Travel Bureau, High Street, Wombourne, Wolverhampton, WV5 9DN. Our company registration number is 01902 324777. The term 'you' refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme."